Urgently Roadside Assistance
CARADVISE ELITE ROADSIDE BENEFITS
CUSTOMER TERMS AND CONDITIONS
This is not an automobile liability insurance contract or an insurance contract.
For Immediate Service, Please Call 1-877-244-5140
CarAdvise is the online retailer and individual account manager of the CarAdvise Elite membership plan. Roadside Innovation Inc., a subsidiary of Urgent.ly Inc., is the obligor of the roadside benefits. Urgent.ly Inc. services emergency roadside assistance needs.
CarAdvise Elite subscribers and their related COVERED VEHICLE(S) are eligible for the roadside benefits as defined below. Emergency services are available starting five (5) days after enrollment.
WHAT IS COVERED
The primary purpose is to provide the services outlined below in common emergency situations related to the COVERED VEHICLE(S):
In the event YOU, or an authorized driver of YOUR vehicle, needs assistance, WE agree to provide these services as applicable. At the time of service, YOU, or an authorized driver of YOUR vehicle, must be present and show photo ID.
YOUR master account is entitled to two (2) events per original subscription year for this plan. However, service will only be provided for one disablement for the same cause during any consecutive seven (7)-day period. Urgent.ly will arrange on-demand service for a fee should YOU exhaust YOUR annual events allotment and require assistance prior to YOUR annual renewal date.
Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.
A. Emergency Roadside Assistance
Vehicle Towing Up to 10 Miles: Towing is provided up to 10-miles for the COVERED VEHICLE. Any additional expenses incurred beyond the 10-mile limit are YOUR responsibility, payable to Urgent.ly, Inc.
Flat Tire: Service is provided to change a flat tire with YOUR inflated spare on the COVERED VEHICLE. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.
Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the COVERED VEHICLE. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the COVERED VEHICLE. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Fuel Delivery: Provided the COVERED VEHICLE is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Winching: If a COVERED VEHICLE is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are YOUR responsibility, payable to Urgent.ly, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.
General Reimbursement: If WE are unable to provide timely service at your location of disablement, YOU may locate a substitute service provider and be reimbursed up to $75 for Flat Tire, Jump Start, Lockout, Fuel Delivery; $100 for Winching; $150 for Towing. To receive reimbursement, YOU must have contacted Urgent.ly, Inc. first and created a service case history. YOU must submit the original receipt and case number along with YOUR name and address to: Roadside Innovation Inc., Attn: CarAdvise Elite Plan, 8609 Westwood Center Drive, Suite 475, Vienna VA 22182.
B. Legal Defense Fees
Subscribers will be reimbursed up to $150 for his/her defense regarding traffic tickets. Traffic court defense claims are limited to once during YOUR annual subscription period. For reimbursement, mail a copy of the ticket or accident report along with the bill from YOUR attorney to Roadside Innovation Inc., Attn: CarAdvise Elite Plan, 8609 Westwood Center Drive, Suite 475, Vienna VA 22182. Other documents may be requested as proof of YOUR claim.
C. Auto Theft Reward
A reward of $1,500 for information leading to the arrest and conviction of anyone who steals YOUR vehicle. Subscribers, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during YOUR annual subscription period. For reimbursement, please have informant submit applicable police reports to Roadside Innovation Inc., Attn: CarAdvise Elite Plan, 8609 Westwood Center Drive, Suite 475, Vienna, VA 22182. Other documents may be requested as proof of YOUR claim. Be prepared to provide police reports and proof of the arresting conviction associated with the auto theft.
All requests for reimbursements must be postmarked within 90 days after the date of the event and must have occurred during membership tenure.
HOW TO OBTAIN SERVICE
If you have any issue for which one of the emergency services outlined above are necessary, please call US at 1-877-244-5140. When calling for service, please be prepared to provide your name, member number, phone number, billing zip tied to subscriber account, COVERED VEHICLE information, and disablement location.
If YOU cancel your service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from your account entitlements.
Any questions regarding how to obtain service, reimbursements or any questions relating to customer service can be addressed to firstname.lastname@example.org.
The program is limited to YOUR COVERED VEHICLE(S). WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. Personal vehicles that are used for transportation network companies (ride-hailing, ride-sharing) are allowed. Taxicabs are commercial vehicles and are excluded from program eligibility. In addition to taxicabs, the following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition and stolen vehicles.
EXCLUSIONS FROM COVERAGE
This plan does not cover any of the following;
Service if the vehicle(s) covered under this plan is not directly involved in the service event request.
Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.
Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.
Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.
Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.
Installation or removal of snow tires and chains.
Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.
Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
Service requested for impounded or booted vehicles.
Dismounting, repairing or rotating tires.
Transportation for YOU to the vehicle for service.
Charging a weak or dead battery for any period of time after a jump start event.
Service of any kind on vehicles used for dedicated commercial purposes or vehicles using dealer tags.
Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.
EVENT CREATION AND SERVICE VEHICLE TRACKING
Urgent.ly, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to create service requests and see real-time tracking of the service vehicle en route to YOUR location. These features are initiated by US via text message to YOU and standard message and data rates will apply.
LIMITATION OF LIABILITY
WE and Urgent.ly, Inc. will not accept responsibility for repairs or the availability, delivery or installation of parts including but not limited to car batteries, replacement keys, and tires. All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE and Urgent.ly, Inc. assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE and Urgent.ly, Inc. are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.
“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182.
“YOU,” and “YOUR” means CarAdvise Elite subscriber eligible for benefits as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued.
“COVERED VEHICLE” means YOUR vehicle(s). WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from COVERED VEHICLES: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition and stolen vehicles.
“TERM” means the period of time in which the provisions of this plan are valid. Benefits are effective five (5) days after enrollment and until YOUR CarAdvise Elite subscription expires.
“DISABLED,” or “DISABLEMENT” means the COVERED VEHICLE is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
“GOA,” or “‘GONE ON ARRIVAL” means the disabled COVERED VEHICLE is not where represented or is gone when the service provider arrives.
These roadside benefits are obligated to YOU as per YOUR subscription agreement with CarAdvise. Roadside Innovation Inc., a subsidiary of Urgent.ly Inc., serves as obligor. Where applicable, Roadside Innovation Inc. may sub-obligate benefits on a state-by-state level. Roadside Innovation Inc., and any potential sub-obligors, have selected Urgent.ly Inc. as the servicer of roadside assistance needs.
Roadside benefits are a component within a CarAdvise membership plan as defined between YOU and CarAdvise. YOU will not be required to pay any sum in addition to the amount specified in these descriptions for the covered services. Benefits and dues are subject to change per your agreement with CarAdvise.
Description of YOUR vehicle(s) is required for purchase and subsequent usage of roadside assistance benefits. Service is available in all 50 states and the District of Columbia.
Please see YOUR CarAdvise Elite agreement for cancellation terms and conditions.
WE may cancel YOUR benefits via CarAdvise for any reason at any time. Benefits will end immediately. YOU will be entitled to a refund per YOUR CarAdvise Elite agreement. Residents in California, Massachusetts, Mississippi, Montana, Nevada, Oklahoma, Wisconsin and Wyoming will be entitled to a refund of the unused portion of benefits, calculated pro rata, without any deductions.