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2099 E THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362
From oil changes to spark plug replacement to pothole damage repair, rely on your nearby Firestone Complete Auto Care for your auto service needs. We’re an automotive shop, tire store and car care center wrapped into one. That’s convenience! Our professional technicians work hard to help keep your vehicle performing its best… read more
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2099 E THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362
Reviews
4.2
Thanks Pep Boys
Great service.thx, Josh, Carlos & David
Great service.
Unfriendly staff
Great service and personnel. David, my service manager today - is top notch.
I visited the thousand oaks California location yesterday for an oil change and tire repair and out of the two tires involved one of them they said couldn't be repaired because the nail was in the sidewall. So I told them just go ahead and put the tire back on it I'll buy one at some point I just can't do it right now. Well they didn't even put any more air back in the tire leaving me at 18 PSI that I was driving around on for a while before I finally decided to check it and I couldn't believe it like how hard is it to put air in it and you're going to let me drive off like that? For the oil change they didn't even reset the percentage back to 100 so I had to look that up and do it and that's kind of part of the service that's what you pay these people for and that is just pure laziness both of those situations is just them being lazy and if they do things like that then I can't imagine what they might do otherwise if it was a big repair. I also think they removed the nail out of the tire they said needed to be replaced because I can't find the nail now and the tire is leaking air a lot quicker than it was before so now I'm having to deal with that and I was having to put air in it already once a day and now I'm probably going to have to put it in two or three times a day until I get a new tire which I cannot afford right now. So I really don't know what to say because my ex brother-in-law is a mechanic and he is amazingly good and these are things that he would never leave hanging but I don't like taking my car into him for just oil changes when I could go somewhere else and this experience was just not what I expected at all. I'm so glad the services were discounted through car advise because if I'd paid full price for this I'd be really pissed off. I definitely won't be back
What a great group at the Thousand Oaks store - Michelle, Julio, Carlos, David and the rest of the team do excellent work and with a Great attitude.
I was extremely happy with my experience at Pep Boys. Michelle was super friendly and professional not to mention thorough with making sure I was getting the correct oil for my car and dots and q’s were checked. Thank you.
Pep Boys
2099 E THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362
www.caradvise.com
CarAdvise +1(844) 923-8473
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2099 E THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362
www.caradvise.com