FAQ's

Frequently asked questions from our customers, and troubleshooting tips!

Frequently Asked Questions

What kind of member are you?

Not A Member Yet?

GENERAL QUESTIONS

CarAdvise is a free online car care platform created to help you manage all of your car’s needs with ease. We’re here to make car maintenance more trusted, more convenient, and more affordable, all from the ease of your smartphone.

CarAdvise is a free platform to use! All you have to do is pay for the services you approve from the shops! 

If you wanted to upgrade to an Elite or Platinum membership you would pay a small membership fee a month.

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Current Members

GENERAL QUESTIONS

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You are not charged at the time of requesting your appointment. Your uploaded payment method will be charged on the day of your appointment when you approve the services through your CarAdvise account.

If you do not see your desired service depicted in the images, type it in the Search Box above! If you are still not viewing what you would like, please feel free to chat us at caradvise.com or give us a call at 1-844-9ADVISE and one of our representatives would be happy to assist.

To find shops in your area, create your free CarAdvise profile, click the orange “BROWSE SHOPS” button to find shop near you.

DAY OF APPOINTMENT

Please have the shop give us a call directly at 1-844-9ADVISE and our team would be happy to answer any questions that they may have. You are also able to notify us by either chat or phone and we would be happy to call the shop directly.

Keep in mind that with a walk-in, there is no appointment reservation and the shop would not have been notified to secure a time slot for you, although you can still approve and pay for your services through CarAdvise. The shop is happy to accommodate you around other work that they have that day or possibly offer to reschedule to minimize your wait time. If you did book an appointment and received a confirmation, please chat us at caradvise.com or call us at 1-844-9ADVISE and our team is happy to speak to the shop directly.

If there is an error message occurring, it is likely an issue with the VIN. Please log-in to your CarAdvise account, click “My Garage” and ensure that the VIN is correct. If there is an error, not to worry! You can update the VIN by simply clicking “Edit Vehicle” on the lower left-hand side of the vehicle. Then, ask the shop to resubmit through CarAdvise.

Please do not pay the shop directly, otherwise you will not receive the CarAdvise special, discounted price or our Trust Guarantee! Your uploaded payment method has been charged through CarAdvise upon approval. If you did not receive a text to approve your services, please ask the shop to submit through CarAdvise. If the shop has any questions, please ask that they call us directly at 1-844-9ADVISE.

With every service through CarAdvise, we offer our Price Guarantee. CarAdvise guarantees our prices for the service(s) you select at an identified shop will be lower than the in-store retail price at that shop. If you find a lower in-store retail price for service(s) at an identified shop than we are showing for that shop, CarAdvise will match the price plus give you 5% off. Excludes coupons, special promotions and special membership discounts. For price guarantee inquiries, call CarAdvise at 1-844-9ADVISE. You can find this information at caradvise.com/guarantee.

Pricing & QUALITY

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If you aren’t completely satisfied with your service experience, CarAdvise will make it right. Just contact us within 14 days of your completed service and CarAdvise will work with the shop to correct the service. For satisfaction guarantee inquiries, call CarAdvise at 1-844-9ADVISE. You can find this information at caradvise.com/guarantee.

You signed up as a Premium or Elite member, and we are so happy that you did! The fee that you are seeing is the monthly membership fee towards access to greater benefits with CarAdvise, including an additional 10% off your already discounted services. If you believe that this is in error, please send us an email detailing the issue at support@caradvise.com and our team will be happy to look into it for you.

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