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379 Hungerford Dr, Rockville, MD 20850
From oil changes to spark plug replacement to pothole damage repair, rely on your nearby Firestone Complete Auto Care for your auto service needs. We’re an automotive shop, tire store and car care center wrapped into one. That’s convenience! Our professional technicians work hard to help keep your vehicle performing its best… read more
Monday
Tuesday
8:00 AM – 6:00 PM
Wednesday
8:00 AM – 6:00 PM
Thursday
8:00 AM – 6:00 PM
Friday
8:00 AM – 6:00 PM
Saturday
8:00 AM – 6:00 PM
Services
Amenities
Brands
379 Hungerford Dr, Rockville, MD 20850
Reviews
2.5
I had an appointment December 17 for 1pm. I arrived at NTB approximately 12:45pm. Upon arrival Phillip Mateo Turner the “store manager” greeted me and my husband in a very unwelcoming snarl hello. From the beginning of the conversation he had an attitude, displayed he didn’t want to be at work, or care less about customers needs or wants. I still was rather polite to him and ignored the attitude and rude responses. I’ve been coming to this NTB for years spending my hard earned money. Phillip wanted to pout like a child complaining about the discounted service I was using stating “I hate car advise because they don’t pay us the customer pays them.” When I heard that I was confused to how that is my problem. Than he proceeded to show me the screen to how much money they are loosing and once again I gave a blank stare. Phillip if you don’t like it than find another job buddy. Phillip decided to call me at 2:14 stating I needed a bunch of extra things done that were not true because little did Phillip know is that I have already gotten things done or I was told already by a previous NTB that I did not need any services he mentioned and my car was in tip top shape. I had my husband call due to his rudeness and it was clear he wanted to swindle me. My husband called and spoke to Phillip and of course his attitude changed and told my husband that there wasn’t anything wrong with my car and my car would be ready upon my arrival. Well that was another lie because my car was still being worked on when I arrived at about 3:40ish. My husband asked Phillip how much longer and once again he had an attitude as though he’s unable to speak and pointed to my car as though my husband is illiterate. I was highly upset with all of the lies and how unorganized this NTB was. I even stated to Phillip that this place needs to hire more people and of course he lied stating no one is applying which I know is a lie. The problem is the NTB tells people they are not qualified when they could be if they would just train people. When my car was finally ready the mechanic brought my car to the front and guess what? My hub caps where missing! The mechanic completely forgot to put them on like how more unorganized can you guys be! Even Brian mentioned that the management is horrible. And I’m sure his reference was to Phillip. He needs to be demoted. A past employee by the name of Brian Sanchez even stated the manager and employees lie to customers about work that supposedly needs to be done. Now what does that tell you? He also stated they are very rude to customers and I’m pretty sure the rudeness comes from dear old Phillip. When exiting NTB Phillip started talking bad about me and my husband to another customer in front of a store full of customers. I also asked Phillip for paperwork of “work that needed to be done” and again he stated nothing was wrong with my car. Look like you were trying to save yourself from lies buddy. P.S. Phillip! Buddy I will be speaking to corporate about you because you need a reality check I wish that I could leave -0
A friend drove my adapted for wheelchair van when a screw was stuck in a deflated tire. They tended to the need promptly, respected the modified vehicle,...
I used to work for NTB in 2018 for about 2 and a half years. I developed a good relationship with the techs at my home store in Rockville and got to know a...
I am compelled to drop a thank you and a positive review here for NTB in Rockville MD. I hit something travelling from Virginia back to Connecticut and...
Shop Hours
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